Stop Calling Them Soft Skills: Why Human Capabilities Drive Zero-Distance Organizations
For more than a decade, I had the privilege of directing the Center for Collaborative Leadership. Our work was based on a simple yet powerful idea: when people feel trusted, included, and invited to lead from wherever they sit, the entire system performs at a higher level. Decades of research on shared leadership back this up. […]
Who are Your Systems Serving?
See if this scenario sounds familiar. A customer of yours has an issue with your organization. They follow the company’s process and submit a written formal appeal. An employee looks at the appeal 29 days after it was submitted and notices that a form is needed by the organization in order to move forward with […]
How well do you know your team?
Today, Tony and I are celebrating our 30th anniversary. If you were to look at our PRISM portraits side-by-side (one of the features I love about this assessment), you might wonder how much friction there is in our relationship. My son would tell you that we have no friction. We have never fought and on […]
Are You Leveraging the Competence of Your Team?
In “11 Rules for Creating Value in the Social Era,” Nilofer Merchant suggests that “posting the high-level strategy for everyone signals something important: we value your brain. Giving people this understanding unlocks them to truly show up, engage, and participate.” What does she mean by this? Do you remember, as a child, asking the question, […]
Start a Mini-Revolution With Just 5 Minutes!
It’s midweek and I cannot tell you how many calls I’ve had this week where the person begins by apologizing for having been a few minutes late because the last meeting ran over. Inevitably, one of the reasons it ran over was because the meeting started late as attendees dripped in (having just ended their […]
